Caroline Lloyd is a Professor in the School of Social Sciences, Cardiff University, teaching and researching in the field of work and employment. Caroline’s main research interests focus on the political economy of skill, work organisation and labour markets, with particular interest in the the causes and consequences of low wage work, co-editing Low-Wage Work in the United Kingdom (Russell Sage Foundation) and contributing to a major international study Low Wage Work in the Wealthy World. Recent research has focused on a comparative study of skills and work organisation in the service sector; Skills in the Age of Overqualification: Comparing Service Sector Work in Europe (with Jonathan Payne) (Oxford University Press). Current research projects examine digitalisation in the workplace and the role of trade unions.